Refund Policy

Our claims department will process claims on your account when any one of the following occurs:

If the product is received damaged on delivery.
If the product is not what was ordered.
If the order does not reach the customer within 45 days of the original estimated delivery date.

What is the process that I need to follow?

include your name, store ID, order numnber, order date and SKU
upload two images of any damage or If your claim is regarding an order lost in transit, please upload a screenshot of the shipment tracking website
You can go ahead and make a replacment order for your customer while we process the credit request.

How long do I have to submit a claim?
Claims regarding damaged or wrong product must be filed no later than 10 business days from the time the order was delivered.
Claims regarding orders lost in transit can be filed 45 days after the estimated delivery date and before 60days