FAQ

Who can use M.i.A?

Anyone can use the M.i.A app to create unique & high-quality custom goods — whether you’re ordering 1 or 1,000 items.
We tend to specalise on enterprise level cleints as we provide all design an techcnial team services. We are however always looking for new and ambitious partners that will one day be enterprise so drop us a line - info@miamerchandise.com

You don’t need to be based in a particular location to use M.i.A. We ship to nearly every country in the world.

How does this work?

By connecting the M.i.A app to your online store, you gain access to more than 150+ unique products to which you can apply your own artwork. You can customize the products you choose within the M.i.A app & export them directly to your website for your customers to buy. When orders are placed for these products, the order information is transmitted to us for printing, production & white-label shipping. We then uplaod the tracking number direclty to your cart and then back to your customer.

How much does print on demand cost?

Zero. Ziltch, Nade. No upfront investment, No monthly fees, No inventoruy and and no money changing hands until you make a sale, there’s no cost to you to get started! Make, design, then sell products before you pay anything. Good job you.

Does M.i.A offer samples or quality checks?

Yup. we recommend that you order a sample before you begin selling it. As an added incentive score a 20% discount on sample orders.

What are your replacement & return policies?

We stand behind the quality of our products & guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge — simply submit a customer service request with a photo of the items in question & one of our representatives will issue an immediate replacement. We typically do not accept returns, refunds or replacements due to user error such as incorrect selection of sizes, designs, colors, etc.

Is there any M.i.A branding on the packaging?

No—we're completely white label. All orders and white labelled and most of the time you''re able to add your details, so it'll look like it came from you.

How long does fulfillment take?

Print and Fulfilment time depends on the products and delivery location around the word. Check our fulfillment guide for more information.

When do I pay for fulfillment?

When your customer buys an item fulfilled by M.i.A on your storefront, two transactions will take place. Your customer will pay you, and we'll invoice you when the order comes through. You'll need to set up a billing method on your M.i.A account

Where do returns go?

We are unable to handle the returns process for all of our sellers, so if your items are returned to our production facility, they will be donated. It’s required that you provide a valid return address & a name to list on your shipping labels. If your customers wish to return their items, they will contact you — the store owner. It doesn’t happen often, but if a subpar item slips through our quality control checks & makes it to your customer, simply submit a request & photos within your CustomCat app dashboard. We will send an immediate replacement.

Where do you ship to?

We ship from an to most countries around the world; however, there are a few countries we don't ship to.

What is the best print on demand site?

M.i.A allows you to print your items in many loctions around the world. We have a broder ranage if items than most and more competivitly priced, When you look at Printify vs. Printful vs. M.i.A, you'll see that our range and free artwork services make us the best option around.

How often does M.i.A add new products?

We have over 150 products to our catalog, and are adding more all the time. If you’re not able to find anything in our expansive print-on-demand catalog, reach out to us with a suggestion or stay tuned and you might find it there soon enough


How can I find MiA Merchandise on social media?


Like us on Facebook at Facebook.com/MiAmerchandise.com


Instagram: @MiAmerchandise

YouTube: /MiAmerchandise

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